Shipping Policy

At Veyn, every botanical ritual is crafted with care, intention, and attention to detail. Due to the consumable, perishable, and hygiene-sensitive nature of our products, we maintain a limited returns policy in accordance with applicable law.

All Sales Are Final

All Veyn products,  including botanical tea rituals, coffee, and gourmet goods, are final sale.
We do not accept returns or exchanges for:
— Opened or unopened food or beverage products
— Change of mind
— Taste, aroma, or personal preference
— Delays caused by shipping carriers
— Incorrect address provided at checkout
This policy helps ensure product safety, freshness, and quality for all customers.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To be eligible for review, you must provide:
— Your order number
— Clear photographs of the issue
— A brief description of the problem
If approved, we may offer, at our discretion:
— A replacement item, or
— A refund to the original payment method
We do not issue refunds or replacements without documentation.
Contact: info@veynrituals.com

Shipping Issues & Lost Packages

Once an order has been handed to the carrier, responsibility transfers to the customer.
Veyn is not responsible for:
— Delays caused by carriers or customs
— Lost or stolen packages marked as delivered
— Customs holds, duties, or import restrictions
We recommend contacting the carrier directly for delivery-related issues.

Chargebacks & Disputes

Initiating a chargeback without first contacting Veyn may result in:
— Order cancellation
— Account restriction
— Loss of future purchasing privileges
We encourage customers to contact us directly so we can resolve concerns fairly and efficiently.

Policy Updates

We reserve the right to update this policy at any time. Changes take effect upon posting to the Site.

Contact Us

For questions regarding returns or order issues, contact:
Veyn
Email: info@veynrituals.com

Website: www.veynrituals.com